PWCS Tech Support:
Our PWCS Tech Support staff is happy to assist with technology-related questions or issues. Please follow the procedures listed below:
- PWCS Tech Support Help Desk can be reached at 703-791-8826 between the hours of 7:00 AM and 4:30 PM, Monday-Friday. Email directly to PWCS Tech Support - pwcshelpdesk@pwcs.edu
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If the issue is not resolved within 24-48 hours, please email the Benton MS Help Desk at btms-helpdesk@pwcs.edu.
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The PWCS Tech Support Website has helpful information such as: Frequently Asked Questions; Resource Links; Locations of free PWCS Wi-Fi Parking Lot Schools; Technology Information for Parents/Students/Staff; and Assistance with Log In Issues.
Technical Support
Contact the PWCS Help Desk by calling 703-791-8826
Hours of Operation: The Help Desk is staffed Monday-Friday, 7 a.m.-4:30 p.m. when schools are in session and 8 a.m.-4 p.m. when schools are not in session. The Help Desk will not open whenever schools are closed on a Code Red. Hours may vary on Code Green days based on weather conditions.
Password Reset
(Students, Parents, And Employees)
We understand that at some point you may have to reset your password. It happens to all of us. Don't worry, resetting your password is simple. However, if you do encounter difficulty, the Help Desk is available to assist.
Frequently Requested Links
Free Wifi For Students And Staff
If you are in need of internet access for a PWCS device please visit one of the PWCS "Wifi Parking Lots." View list of wifi parking lot locations.
Student Usernames
Student Usernames: Usernames and Email Addresses are available in ParentVUE in the "Student Info Area" or by contacting your child's school.
I Am Having Trouble Logging Into My Child's Computer How Do I Do It?
Please contact the PWCS Help Desk for support.
The Benton Web Site has helpful information related to Technology, School-Issued Devices, and the current Technology Platforms being used throughout the County. You can find all of this and more on our What's New page.
Another great resource for Parents and Students is the PWCSBackPack site.
Technical Support
Contact the PWCS Help Desk by calling 703-791-8826
Hours of Operation: The Help Desk is staffed Monday-Friday, 7 a.m.-4:30 p.m. when schools are in session and 8 a.m.-4 p.m. when schools are not in session. The Help Desk will not open whenever schools are closed on a Code Red. Hours may vary on Code Green days based on weather conditions.
Password Reset
(Students, Parents, And Employees)
We understand that at some point you may have to reset your password. It happens to all of us. Don't worry, resetting your password is simple. However, if you do encounter difficulty, the Help Desk is available to assist.
Frequently Requested Links
Free Wifi For Students And Staff
If you are in need of internet access for a PWCS device please visit one of the PWCS "Wifi Parking Lots." View list of wifi parking lot locations.
Student Usernames
Student Usernames: Usernames and Email Addresses are available in ParentVUE in the "Student Info Area" or by contacting your child's school.
I Am Having Trouble Logging Into My Child's Computer How Do I Do It?
Please contact the PWCS Help Desk for support.